Privacy Policy

The Health Hub greatly respects your privacy. We will treat any information you give us with the utmost respect and will only use it for the purpose that it was given to us in accordance with the data protection legislation.

Personal Data

We will collect details provided by you such as your name, e-mail address, delivery address and telephone numbers, this allows us to provide our sales and delivery service and to notify you of the status of your order. We may need to contact you at times for administrative reasons. If you have consented to be added to The Health Hub mailing list, we will also use your personal details to send you news and information about things like special offers, new products and services.

We will never disclose your information to third parties outside of The Health Hub except where we have your consent, where we are required to or permitted to do so by law and to ensure our delivery service can contact you to update you on your delivery.

Non-Personal Data

We will also collect non-personal data such as browser details and standard Internet log information which will be used for statistical purposes. This information can not be used to identify or contact anyone. These statistics help us to identify ways we can improve our service to better suit the needs of our customers. This is statistical and analytical data about our users browsing actions and patterns.

Financial Data

Our website uses Bank of Ireland Payments for accepting credit card payments - a trusted third party payment gateway. We do not record your credit card details in our database and at no time do any staff of The Health Hub have access to your credit card number.

Contact Us Form

Data supplied via our "Contact Us" page are recorded in our database. We reply to all contacts made directly through email and your details will be used only to respond to your query. If you have agreed to be added to our mailing list, you will receive emails regarding special offers, new products or other news. You can Unsubscribe from these at any time by clicking Unsubscribe at the end of all emails.

Analytics

We will also collect non personal data which we will ordinarily use for statistical purposes. This is to help us better understand customer patterns and to help us serve our customer needs on this website in the future. Examples of this non personal data include browser details, demographic data and statistics. Data will be collected by monitoring Internet Protocol (IP) Addresses. This gives us details about your Internet Service Provider, and not you as an individual. As with many online businesses, we may also use an external statistics provider to analyse trends on this website (such as Google Analytics). See our Cookie policy below for more information.

Cookies

Cookies are small text files stored on your hard drive, which contain information about your activity and preferences when visiting our website. Cookies do NOT include personally identifiable information such as your name, address, email address or telephone number. These cookies allow us to monitor website traffic and to store information about your preferences, which allows us to customise the site according to your needs. Cookies also allow us to preserve your password in your Internet browser so you don't have to re-enter it each time you visit our site. They also allow us to keep track of items in your shopping cart for checkout.

If you wish to change the way your browser handles cookies you can do so through your browser’s settings. If you choose to disable cookies completely you will still be able to browse our site, however, you will not be able to purchase products from our online store.